Return & Exchange Policy

The Apparel Factory sincerely wants to satisfy consumers even when they're unhappy with our products. That's why we ensure consumer-friendly return and exchange policies. Of course, you can return disapproved products within 21 days of delivery.

We will gladly accept any Unworn, Unused (with attached tags and package) product. However, if you've received an incorrect/damaged product from The
Apparel Factory, we'll refund you in full.

Please note you'll only get a refund or exchange comfort when we receive the product in its original condition.

Note

The consumer pays a 25% restocking fee for return or exchange.
Once the product is delivered to us, the refund amount will be transferred into your account between 5-10 working days. In case of an exchange, it’ll take 3-4 working days.
The consumer will pay the return or exchange shipping costs.
Closed-out items are not applicable for return or exchange.
No refund and exchange policy for customized product.

Return & Exchange Policy

Note

For Return or Exchange