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FAQ

General Questions

  1. Can I use more than one coupon?
  2. How can I get special discounts and offers?
  3. How can I view my past order history?
  4. How do i find sizing information for products?
  5. How do I know that my order and account information are secure?
View All 10 articles

Shipping Information

  1. Can I get a discount on shipping?
  2. Do you ship to the non-continental United States?
  3. How Does Your Free Shipping Work?
  4. What is the cost of shipping?
  5. What is the shipping carrier we use?
View All 7 articles

Returns & Exchange

  1. Am I allowed to cancel or change an already placed order?
  2. Can I return a closeout item?
  3. How do I return an order?
  4. How to submit a return request at TheApparelFactory.com?
  5. Sizes do not fit. What should I do for an exchange?

Embroidery

  1. Can I get my shirts personalized with names?
  2. Can I get screen printing and embroidery on the same garment?
  3. Can I iron on the Embroidered Logo?
  4. Can I request an estimate before ordering?
  5. Can I return a logo embroidered item?
View All 45 articles

Screen Printing

  1. Besides T-shirts what else can you screen print on?
  2. Can I increase the DPI to improve my resolution?
  3. Can I mix and match different shirt and ink colors?
  4. Do you have a minimum for screen printing?
  5. I have a quote from a competitor, can you meet or beat it?
View All 10 articles

Sublimation

  1. Can we sublimate on darker fabrics?
  2. Do I need a special paper for sublimation printing?
  3. Do the shirts have to be 100% polyester for sublimation printing?
  4. Does sublimation printing reduce the quality of the product?
  5. How can I save the sublimation ink?
View All 8 articles

Heat Transfer

  1. How do you apply an image onto a T-shirt, garment or just about any product you want?
  2. I need to know the quote for heat transfer printing?
  3. What is heat transfer printing?
  4. What is the purpose of heat transfer printing?
  5. What items can be heat transferred?

Promotional Products

  1. Artwork is confusing me. Can you help?
  2. Can I get a product sample for a particular promotional product that I want?
  3. Can I get another type of decoration or more print colors on the product?
  4. Can I put logo on everything?
  5. How do the prices work on your promotional products store? What’s included?
View All 6 articles
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